How it works together
From first choice to final fix — one code: configure, identify, maintain.
When a customer configures their product, a unique code is generated that captures every choice they made. That code travels with them — their personalised product, their personalised product journey. A parts catalogue and work instructions tailored to their exact machine, turning every maintenance job into a sales opportunity.
Step 1
Configure
Every option — colour, battery, saddle — captured in a single code.
Step 2
Identify
The parts catalogue rebuilds itself around every customer's configuration. Every component specific to their machine.
Step 3
Maintain
Work instructions for their exact config. Every part and tool links directly to purchase.
Parts lists at the start of each job link directly to purchase. Individual components referenced in each step link to their exact entry in the parts catalogue. The aftersales journey becomes a structured, low-friction route to repeat revenue.